CHANGE OF MIND AND CANCELLATION

The Hire Fees and Postage Fees in connection with any booking is strictly non-refundable, this includes cancellation of the function, or change of mind. Designer Crown Hire cannot be held responsible for any item that does not fit/match.

For hires cancelled due to self-quarantine requirements/restrictions around Covid-19, you can cancel your booking and we will issue you with a store hire-credit, for the full hire-fee. This will be valid for 12 months from the date of cancellation. Event cancellations or notice of event cancellations within on week of the hire booking will not be eligible for a store credit as we would have already prepared the hire for you. 
 
DAMAGES 

Customers should check their item thoroughly on the day of receipt and advise us of any damage, marks, or items missing. Any damage not reported by 7 p.m. on the day of collection, will be charged to the hirer.

The customer acknowledges that the items which they are hiring from Designer Crown Hire may not be in their original condition and are therefore may be subject to general fair, wear and tear. Refund, cancellation or exchange of a hire booking will not be accepted if the item is subject to general fair, wear and tear. The nature of general fair, wear and tear will be determined by Designer Crown Hire in our sole discretion.
 
THIRD PARTY DAMAGE

If an item has been booked and subsequently damaged by a third party before your hire date, we will offer a comparable replacement. If a suitable replacement cannot be found then a full refund will be offered.
 
REFUNDS AND CREDIT NOTES

We will notify you once we’ve received and inspected your return, and let you know if the refund/credit note was approved or not.

Credit Notes will be issued in the form of a voucher code that will be emailed to you on your email address used for the original booking. This code will be valid for 12 month from date of issue.

If a refund has been approved, you will be automatically refunded on your original payment method.