FAQ

DO YOU SHIP AUSTRALIA WIDE

Yes, all items are available for delivery Australia wide using Australia Post Express. To ensure delivery to your area please allow a minimum of 7 business days minimum for all bookings. Please also allow extra time over Public Holidays.

If you have any special requests, please ensure you contact us before booking.

DO YOU PROVIDE INTERNATIONAL SHIPPING

Unfortunately at the current time, all rentals are only available to Australian residents.

HOW DO I RETURN THE CROWN AFTER MY EVENT

In your package you will receive a delivery return satchel bag with a pre-paid label. Please package up the item as you received it with the bubble wrap and tissue, delicately back in the box in the satchel and deliver to your local post office.

Please take note of your return date as any late returns incur a $30 per day late fee.

DOES DCH HAVE A SHOP-FRONT BOUTIQUE WHERE I CAN VIEW THE RANGE

We are located in Mount Gambier, South Australia and are available by appointment only. Please use the enquiry page to make a booking.

HOW DO I HIRE A CROWN

You can view the entire collection on the website. Once you have made your selection, select the rental period starting from the date you need to receive your crown (not your event date). The booking period if for 4 business days. By making this booking you agree that you have read and agreed to all terms and conditions mentioned on the site.

WHEN DO I RETURN MY CROWN

You are required to return the crown the next business day after your event or within the rental period selected at checkout.

Any late crowns will incur a $30 per day late fee.

HOW MUCH DOES DELIVERY COST

There is a flat rate of $15 AUD for express registered shipping per order, this includes return postage of the crown back to DCH after your event.

DO YOU DELIVER ON WEEKENDS

Packages will only be delivered on weekdays Monday-Friday.

CAN I TRY BEFORE I HIRE

Unfortunately do to our location, prior try-ons are not available at this time unless organised 8 weeks before your event. Please contact us for more information.

CAN I BOOK A CROWN IN ADVANCE

Yes, all crowns can be hired in advance for any event. You will then receive an sms and/or email when your crown is being sent out to you.

I'VE RECEIVED THE CROWN AND ITS DAMAGED

As per the rental agreement form, if you receive an item that is damaged you must contact kellie@ashlee-lauren.com and report it by 7pm on the day its received. Any damage not reported within this time-frame will be charged to the hirer. Once contacted and reported, we will work to deliver an alternative solution for you.

DO YOU OFFER REFUNDS

No refunds will be issued once an item is booked, which includes cancellation of the event or your inability to attend for any reason. We also cannot take responsibility for any actions of Australia Post incase of delayed delivery, however if it is fault of Australia Post we will provide a credit for the amount of the booking minus postage. The credit can be used for a future booking and you have 12 months to use it.

WHAT HAPPENS IF I AM OUT WHEN THE PARCEL ARRIVES

All hires are sent out for signature on delivery. If you are unable to sign for package or aren’t home/at work at the time of your delivery, the parcel will be taken to your nearest Post Office for collection at your earliest convenience.

WHAT HAPPENS IF I ACCIDENTALLY DAMAGE MY CROWN?

In the case that your crown is damaged we offer $100 accidental damage insurance. If the cost is greater than this, you will be charged accordingly.

Please advise us about the damage before you return it as this will allow us to give you the insurance.

If nothing is reported then you will not receive the insurance and will be charged 100% of the repair cost due to failure of protected packaging of the crown and it being damaged in transit.

If you lose your crown you will be charged the retail price of the crown. Please advise us if you have lost the crown and again we can consider using the insurance to help cover the cost.